Frequently Asked Questions

1. Group Formation and Tour Confirmation Rules: This itinerary is operated as a shared group tour. If the minimum group size is not met and the tour cannot proceed, we will notify guests 3 days before departure and offer a full refund, rescheduling, or an equivalent-value package. For optional items that require advance booking, customer service will contact you in advance to confirm the prepayment process. If a traveller is late, absent on the day of travel, or leaves the tour early, it will be treated as a voluntary forfeiture. No refund or rescheduling will be provided. 2. Meeting Time and Late Arrival Policy: To protect the interests of all passengers, guests on shared tours must arrive at the designated meeting point on time or 10 minutes early. As the driver-guide cannot remain waiting in public areas for an extended period, late arrivals will be treated as voluntary forfeiture. No refund or rescheduling will be provided in such cases. 3. Children and Infants Policy (Strictly Enforced Under Australian Traffic Law): Children aged 3-12 travelling with adults are charged at the adult rate and must occupy a seat. Under Australian traffic law, all children and infants under 7 years old must use an approved child restraint. Infants aged 0-2 must contact customer service in advance and pay the applicable seat fee and child-seat rental fee of AUD 30 per day. For children aged 3-7, if their height or weight does not meet the legal standard and a child restraint is required, please notify customer service when booking. If this is not declared and it causes vehicle overloading or a traffic law breach, the driver-guide has the right to refuse boarding and any resulting loss will be borne by the guest. 4. Luggage Allowance: Due to vehicle type and limited luggage space on shared tours, guests carrying large suitcases, such as 24 inches or above, must inform customer service at the time of booking. 5. Vehicle, Guide Assignment, and Language: Based on the final group size, we will assign an appropriate vehicle, such as a 5-25 seat business vehicle or a medium-to-large coach. Unless a specific product states otherwise, day tours and multi-day tours are generally operated in driver-guide mode with Chinese-language service. 6. Tickets and Optional Items: Optional attraction tickets marked as requiring advance booking must generally be purchased through the travel agency. Items that do not require advance booking can be paid on site by guests. To ensure itinerary coordination and fairness, guests may not bring self-purchased tickets for optional attractions bought in advance from other platforms. If guests insist on using their own tickets, they must pay the corresponding transfer service fee or vehicle fare difference on site. Please contact customer service for the exact amount. 7. Itinerary Changes and Guest Conduct: Once you join the tour and the itinerary begins, all activities have already been arranged. If you request itinerary changes on the day of travel, additional costs or unnecessary losses may result. Guests must follow the guide's arrangements throughout the trip. If a guest's words or actions disturb other travellers or prevent the itinerary from continuing, including illegal conduct, violence, or seriously uncivilised behaviour, we reserve the right to terminate service immediately. The remaining tour fee will not be refunded, and the guest is solely responsible for their own safety and return arrangements. 8. Hotel Accommodation Notes (If Accommodation Is Included): If the itinerary includes hotel accommodation, all prices are based on two people sharing one room, either a standard twin room or one double room. Solo travellers must pay the single supplement. If three guests wish to share one room, usually with an extra bed or family room, please contact customer service in advance to confirm room type and any price difference. 9. Force Majeure Disclaimer: In the event of weather, war, strikes, flight delays, mechanical failure, road conditions, temporary attraction closures, or any other special or unavoidable circumstance beyond human control, we reserve the right to cancel, adjust, or replace any part of the itinerary before or after departure, and to shorten or extend the journey. Any additional expenses or losses arising from such circumstances are not the responsibility of our company. We reserve the right to adjust the itinerary according to actual conditions. 10. Safety, Insurance, and Loss of Property: This product does not include personal travel accident insurance. Guests are strongly advised to purchase their own insurance. Travel safety in Australia is covered by the commercial insurance held by the relevant transport operators, hotels, and attractions, and our company does not assume direct liability for compensation. In the event of lost property, damaged luggage, personal injury, or accidental death during the trip, we will assist in resolving the matter in accordance with Australian transport laws and tourism regulations, and we will cooperate with insurance claims, but we do not bear direct losses. For your own protection, we strongly recommend purchasing overseas personal travel accident insurance before departure.