Privacy Policy

Introduction

Chenghua.K Travel (ABN / ACN on request), trading as Chenghua.K Elite Travel Group, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and safeguard information about you when you visit our website, submit an inquiry, or book a tour with us. We operate from Adelaide, South Australia, and provide luxury private and small-group tours across South Australia.

Data We Collect

We collect personal information that is reasonably necessary to provide our travel services. This may include:

• Contact forms and email inquiries: your name, email address, phone number, and any details you provide about your travel plans.
• Booking details: passenger names, ages, dietary requirements, accommodation preferences, emergency contact information, passport or identification details where required for bookings, and payment confirmation records.
• Communications: records of emails, messages, and phone calls with our team.
• Technical data: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our site, and support basic functionality. We may use third-party analytics services (such as Google Analytics) to collect anonymous traffic data. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some features of the website.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide travel quotes.
• Process and manage bookings, payments, and itineraries.
• Coordinate tours with drivers, guides, accommodation providers, and partner attractions.
• Communicate important updates about your booking.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

We will not use your personal information for direct marketing unless you have consented, and you may opt out at any time.

Data Storage & Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Information is stored securely using reputable service providers and access is limited to authorised personnel who need it to perform their duties. While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your personal information, where appropriate and permitted by law.
• Complain about how we handle your personal information.

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.

Third Parties

We may share your personal information with trusted third parties where necessary to deliver our services, including accommodation providers, transport operators, tour partners, payment processors, and IT service providers. We do not sell or rent your personal information to third parties for marketing purposes. Where we disclose information overseas (for example, to coordinate international guests or group arrangements), we take reasonable steps to ensure the recipient handles it in accordance with applicable privacy principles.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental or guardian consent. Parents or guardians who believe a child has provided us with personal information should contact us, and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: info@chenghuak.travel
• Phone: +61 412 989 930
• Address: 9A Margaret St, Firle SA 5070, Australia

Australian Privacy Act 1988 Compliance

Chenghua.K Travel is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We will handle your personal information fairly, lawfully, and transparently, and will only collect, use, and disclose it for legitimate business purposes or as required by law.

GDPR Statement for EU Visitors

If you are located in the European Economic Area or the United Kingdom, our processing of your personal data is based on one or more lawful grounds, such as the performance of a contract, compliance with legal obligations, or your consent. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability, subject to applicable law. To exercise these rights, or if you have questions about international data transfers, please contact us at info@chenghuak.travel.